Some of this month's most popular content alongside short snippets of miscellaneous interestingness that you won't want to miss out on.


Volume XIX
JUST A THOUGHT 

"So tell me again why you think preventing a crisis is an expense and not an investment?"


- Anonymous Crisis PR Consultant to Anonymous CEO


 
 
From the Editor

DEATH BY A THOUSAND CUTS

The fact that many organizations still don't recognize it's better to rip the band-aid off than walk into a "death by a thousand cuts" situation amazes me. Facing media that is hungry for any news at all due to needing to fill a 24/7 news cycle and a public which absolutely adores being outraged means that once you've proven to be a headline-worth story topic there are many of sets of eyes looking for a "GOTCHA" moment. Just ask the folks at Wells Fargo, who certainly have had some newsworthy events but, due to a failure to pull that band-aid right off and get their issues out in the open, is drawing national-level news coverage for what would otherwise be basic operational issues (see More Bad News for Wells Fargo, below). This is precisely what a "death by a thousand cuts" situation means - you will continue to take small damage, over, and over, and over again, until the harm incurred is far greater than it would have been had you ripped that band-aid off, cast light into the shadows, and gotten through the issues at hand. Understand your issues, be real with yourself about how the public perceives them, and take action. I promise it will hurt less in the long run.

Erik Bernstein
 
 
 
 


In the Press: Keep Your Social Media Past from Haunting You


 


In the Press: More Bad News For Wells Fargo


 
 
 

4 Ways To Stay Calm When Faced With Public Outrage





 
 

The 10 Biggest Mistakes in Crisis Communications



 
 

INTERESTED IN REPRINTING BCM ARTICLES OR BLOG POSTS? 

We're happy to give permission for materials to be reprinted in hard copy or online! If you find something you would like to reprint, simply submit a request to jonathan@bernsteincrisismanagement.com
 
 
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About Us


 

JONATHAN BERNSTEIN
President of Bernstein Crisis Management


 

ERIK BERNSTEIN 
VP of Bernstein Crisis Management


 
 
 
 

Legal Disclaimer (aka the small print)


All information contained herein is obtained by Jonathan Bernstein from sources believed by Jonathan Bernstein to be accurate and reliable. 

 

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